This page is maintained by Can Clean NC to answer common privacy and security questions about our website and service. It describes our current practices and the platform features we rely on. It is not a certification, audit report, or legal guarantee.

1. Information We Collect

We collect only the information we need to schedule cleanings, communicate with you, and process payments. This may include:

Contact information: name, email address, and phone number.
Service address: the address where your bins are located.
Payment information: handled by Stripe. We do not retain full payment card details on our servers.
Messages: chat messages sent through our website chat widget, and messages sent through Instagram or Facebook.
Usage data: pages visited and general location information collected through Google Analytics.

2. How We Use Your Information

We use your information to:

Schedule and perform trash can cleaning services.
Send appointment reminders, service updates, and follow-ups by email or text.
Process payments through Stripe.
Respond to questions and support requests.
Understand how visitors use our website so we can improve it.

3. Legal Basis for Processing

We process personal information based on the necessity of performing our contract with you (providing cleaning service), our legitimate business interests (communication and improvement), and your consent where required (such as for marketing messages or cookies).

4. Who We Share Information With

We do not sell your personal information. We share data only with the service providers we need to run our business:

Stripe: payment processing. Stripe receives payment details and billing contact information.
High Level: email and text message communication, including appointment reminders and follow-ups.
Google Analytics: website usage analytics. IP addresses may be shared with Google for this purpose.
Meta (Instagram/Facebook): when you message us through those platforms, your messages are handled by Meta.

Each of these providers has its own privacy policy and security practices. We choose providers we believe are reputable, but we do not control their platforms.

5. Cookies and Analytics

We use Google Analytics to understand how visitors interact with our site. Google Analytics may use cookies and similar technologies to collect information such as pages visited, time on site, and general location. You can manage cookies through your browser settings or install the Google Analytics opt-out browser add-on.

Our chat widget and payment forms may also set cookies required for their function. We do not use these tools to track you across unrelated websites.

6. Data Retention and Deletion

We keep customer contact and service information for as long as needed to provide service, maintain records, and comply with legal obligations. If you ask us to delete your information, we will remove it from our active systems within a reasonable time, unless we are required to keep it for legal or billing reasons.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us using the information below. We will respond as promptly as we can.

8. Children's Privacy

Our website and service are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

9. Security

We use Lovable Cloud for hosting and backend services, which includes standard platform security features. Payment information is processed by Stripe, which maintains its own security and compliance programs. We use HTTPS on our site and rely on our platform providers for infrastructure security.

No online system is completely secure. We take reasonable steps to protect your information, but we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page with a new effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Can Clean NC
Email: info@cancleannc.com
Phone: 828-449-5415